Frequently Asked Questions
Everything you need to know about FotonCandle and our premium home fragrances.
What makes FotonCandle different from traditional candles?
FotonCandle features our signature pearled wax technology, allowing you to pour, refresh, and reuse your candle containers endlessly while enjoying a cleaner, longer-lasting burn.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the location.
Are your products safe and eco-friendly?
Yes, our pearled wax is made from high-quality, plant-based ingredients that are non-toxic, biodegradable, and designed to minimize waste by reusing existing vessels.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused items in their original packaging for a full refund.
Can I use any container for my pearled wax?
You can use any heat-resistant container that is at least 4 inches wide to ensure the wick doesn't get too close to the sides. Glass, ceramic, and metal containers work best.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.